Return Policy

RETURN POLICY

At Advanced Nursery Growers, we make returns and replacements as easy as possible. We offer free replacements, shipping and refunds on most of our returns, on both Ebay and Amazon.

Please let us know what is wrong with the plant, within 2 days of receipt of the shipment. We will also need you to send some pictures as well as the details. Upon review, we will ship you a replacement within 15 to 30 days or issue you a refund- as per your request.

Return shipping will be paid for by the customer. Free shipping will be decided on after we review all the details.

We offer a hassle-free return policy. If you are not satisfied with your purchase, feel free to return it and we will promptly refund your money to the original credit card. But please keep in mind the following:

  1. No returns are accepted after 15 days from the day of receipt of the product.
  2. Products must not be dead, dried up or damaged. In cases of customer remorse, the customer will be liable for 20% restocking fees.
  3. The Customer will be issued a Return Authorization Number for the product that is to be returned. Products will not be accepted without the Return Authorization Number. Indicate your Return Authorization Number on the packing slip, on the outside of the box. Be sure to include your packing slip with your return.
  4. All Refunds and discounts will processed within 8 to 10 business days from the date of return shipping.
  5. We do not charge restocking fees for items that fit within our return policy guidelines. In order to avoid restocking fees, ensure your item is in good condition and within the 15 day return period. Your return will be processed within 3 to 5 business days.
  6. Returns must be shipped prepaid by the customer. For your convenience, we can send you FedEx pre-paid return shipping labels. We use our discounted shipping rates to bring the items back to our warehouse. The Customer will pay flat return shipping fees. Please refer to following table for our hassle-free flat rate return shipping labels fees.

Item Price

Flat rate return shipping label fees

$ 0.00 - $ 20.00

$10.00

$ 20.01 - $40.00

$15.00

$ 40.01 - $60.00

$25.00

$ 60.01 and above

Flat rate return shipping label fees

 

Do you have any questions concerning our return policy?

Contact info@advancednurserygrowers.com or at 850 391 2228. We can be reached during our customer support hours from Monday to Friday 9:00 am to 5:00 pm CST.